Job Description

Responsible for selecting “the best of the best” products for our online shoppers. Will also be responsible for accurately selecting groceries ordered online by our customers. Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store. Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store. Makes an effort to learn customers’ names and to address them by name whenever possible. Assists customers by escorting them to the products they are looking for, securing products that are out of reach, loading or unloading heavy items, making note of and passing along customer suggestions or requests, and performing other tasks to enhance the shopping experience. Answers the telephone and emails promptly and provides friendly, helpful service to customers who call. Accurately selects groceries ordered online by customers, selects highest quality produce, meat, and other fresh products, selects, scans, and bags items from all temperature zones. Adheres to company policies and individual store guidelines. Reports to work when scheduled and on time. Secondary duties include tendering customer orders through POS and charging the customer’s credit card, placing orders in storage at proper temperature and retrieving them prior to customer arrival, ensuring products maintain proper temperature, carting and placing orders in holding area for pick-up, lifting, carrying, and loading groceries into customer vehicle, monitoring incoming online orders to ensure prompt fulfillment, and performing other job-related duties and special projects as required. Requires high school diploma or equivalent preferred. Good verbal and written communication skills, strong interpersonal skills, ability to identify problems and develop solutions, ability to substitute products for customers, well organized, able to multi-task, work independently, and complete daily workload with limited supervision. Physical requirements include ability to see detail at near range, perform medium work with lifting up to 50 pounds occasionally, frequent standing, walking, lifting/carrying up to 25 pounds, and ability to stoop, kneel, reach, handle, grasp, feel, talk, hear and perform repetitive motions. Working conditions mostly in retail store setting with exposure to dust, noise, temperature extremes, hazards from moving equipment and possible electrical shock, constant pressure to meet deadlines and handle multiple projects in a fast-paced environment. Equipment used includes pallet jack, box cutter, cash registers, trash compactor, fork lift, calculator, telephone, intercom, cardboard compactor, copier, fax. Daily contact with store personnel, customers, and the general public.

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