Job Description

Job Profile Summary

Under the direction of the General Manager (GM), this position is responsible for the operation of the Distribution Center (DC), providing analysis and guidance to the DC Leadership Team on all operational matters in accordance with company policies and procedures, best practices, and applicable laws.

Job Description

Major Activities

• Plans and coordinates DC workload to ensure daily goals and objectives are achieved accurately and efficiently. Addresses productivity and accuracy issues as necessary, collaborating with DC leaders regarding performance and/or customer service issues.
• Monitors processes to ensure compliance and consistency with SOPs; leads process optimization efforts as necessary.
• Collaborates with DC network leaders on productivity, accuracy, safety and/or staffing projects as assigned and/or as identified.
• Participates in succession planning and mentoring of Leadership Team members for professional development.
• Advocates and leads safety efforts for the DC, including attendance at SIRs and determining resulting remedial actions.
• Aligns operational budget with company objectives and timelines. Aligns DC capital projects to ensure on-time and within-budget completion.
• Collaborates with leadership to develop, implement, and communicate appropriate action plans to address team member engagement objectives.
• Partners with the HRM regarding new hire/peak planning, hiring, training and productivity efforts. Partners with HR as appropriate to address team member issues/concerns.
• Leads/completes other duties as identified or assigned, including DC Network projects.

Additional Job Description

Minimum Special Certifications or Technical Skills

• Proficient in Microsoft Office applications and demonstrated proficiency with related technology applications, including WMS applications

Minimum Type of Experience the Job Requires

• Proven track record of managing projects, particularly working across organizational lines
• In-depth understanding of Michaels’ SOPs and policies and/or those of similar organizations

Other

• Models effective organizational/time management abilities to manage multiple priorities concurrently
• Strong interpersonal skills and the ability to communicate persuasively in both verbal and written form
• Demonstrates active listening to fully understand issues and exercises strong decision-making ability reflecting that understanding
• Practices “Respectful Workplace” behaviors at all times
• Able to work a flexible schedule, and recognizes the need to alter schedule, particularly in a multi-shift organization
• Available for overnight travel for training, meetings, projects, etc.

Preferred Education

• Bachelor’s Degree in Logistics, Business or equivalent preferred
• Advanced degree is a plus

Preferred Special Certifications or Technical Skills

• Additional related training and/or certification is a plus

Preferred Type of Experience the Job Requires

• 5 years’ Operations Management experience in DC/manufacturing environment preferred, demonstrating a track record of leadership to drive operational success

Physical Requirements

• Regular sitting when working in an office environment
• Regular standing/walking, both in the office area and within the warehouse
• Infrequent bending, stooping, kneeling and twisting
• Infrequent light lifting/carrying of items of varying weight
• Repetitive motion and movement of the wrists, hands and/or fingers

Work Environment

This position is based in a climate-controlled office setting but will have regular exposure to the warehouse, which features extreme temperatures dependent on external climate and proximity to dock doors/exits. Exposure to moderate noise level from DC conveyor/sortation system and powered industrial equipment when in the warehouse.

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