Job Description

Billing Coordinator

Seven Starling is a leading virtual provider of women's behavioral health services supporting every stage of motherhood. The company's holistic clinical model combines specialized therapy, peer support, and medication management to effectively treat common perinatal mood disorders like postpartum depression and anxiety, with 94% of patients seeing a clinically significant improvement in their symptoms after completing the program. Seven Starling partners with OBGYN clinics across the country and leading health plans including UnitedHealthCare, Cigna, Blue Cross Blue Shield, and Aetna to make care easily accessible and affordable.

We are seeking a detail-oriented and highly organized Behavioral Health Billing Coordinator to join our growing team. This role will be essential in ensuring accurate and timely benefits verification, efficient payment processing, and timely follow up on patient billing questions for our specialized behavioral health services. The ideal candidate will have a strong background in medical billing, specifically in mental health, and will play a key role in managing the revenue cycle for our telehealth services. You will collaborate with internal teams and insurance companies to ensure claims are processed efficiently, patient benefits are verified, and payments are collected on time.

What you'll do

• Ensure all aspects of billing for telehealth mental health services, including correcting billing issues and resolving rejections, are done in a timely and accurate manner
• Verify patient insurance benefits, obtain necessary pre-authorizations, and ensure coverage for mental health services.
• Review and process claims in compliance with HIPAA, Medicare, Medicaid, and private insurance guidelines.
• Reconcile patient accounts, process payments, and resolve discrepancies in billing and collections.
• Track and follow up on unpaid claims, submit appeals for denied claims, and work with insurance providers to resolve any issues.
• Collaborate with clinical staff to ensure accurate documentation and coding for behavioral health services.
• Maintain up-to-date knowledge of telehealth billing policies, CPT codes, and insurance regulations specific to mental health services.
• Provide exceptional customer service to clients by addressing billing inquiries and resolving account issues.
• Generate and analyze billing reports to ensure accurate financial records and compliance.
• Support the development and implementation of billing best practices and process improvements.

Who you are

• Minimum of 2-3 years of experience in behavioral health billing, preferably in a telehealth or mental health setting.
• Experience with verifying benefits to ensure accurate patient coverage.
• Familiarity with insurance billing, coding (CPT, ICD-10), and revenue cycle management.
• Experience identifying and resolving billing errors and claim rejections.
• Experience with billing software and electronic health record (EHR) systems.
• Knowledge of HIPAA regulations and insurance policies related to mental health.
• Strong attention to detail and excellent organizational skills.
• Ability to work independently in a remote environment and manage multiple tasks simultaneously.
• Excellent communication and problem-solving skills.
• Certification in medical billing or coding (preferred, but not required).

Preferred qualifications

• Experience with Healthie, Candid, Hubspot, and Helpscout
• Familiarity with tools that enhance patient communication, billing automation, and customer support within a telehealth environment
• Comfort using CRM systems, support platforms, and patient management systems to streamline workflows and improve operational efficiency

Perks and benefits

• Competitive paid time off
• Competitive parental leave policy
• One-time stipend to enhance your work from home experience
• Medical, dental, and vision insurance
• 401K
• Bereavement leave, including for miscarriage and pregnancy loss
• Annual stipend for your choice of wellness benefits
• Annual professional development stipend
• Virtual team events

$58,000 - $58,000 a year

Please do not call our public clinical admissions line in regard to this or any other job posting. Seven Starling is an equal opportunity employer. We celebrate diversity and are committed to creating a supportive and inclusive environment for all employees.

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