The purpose of a AM RESTAURANT SERVER is to serve food and/or beverages to guests according to hotel brand standards and in the hotel’s continuing effort to deliver outstanding guest service and financial profitability. ESSENTIAL DUTIES AND RESPONSIBILITIES: Ensure knowledge of menu and restaurant promotions and specials, including ingredients and preparation. Respond to guest requests in a timely, friendly and efficient manner. Take guest food and/or beverage orders and input orders in appropriate point-of-sale system. Retrieve and deliver food and beverage orders in a timely manner. Ensure guest satisfaction throughout the meal service. Serve alcohol/non-alcoholic beverages in accordance with federal, state, local and company regulations. Ensure serving station is well-stocked at all times. Perform side work and any other duties as designated by supervisor. Maintains regular attendance, is consistently on time, and observes prescribed work, break and meal periods in compliance with standards. Maintains high standards of personal appearance and grooming, which include compliance with the dress code. Performs any other duties as requested by supervisor. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties. DESIRED COMPETENCIES, WORK SKILLS, AND KNOWLEDGE: To perform the job successfully, an individual should demonstrate the following competencies. Other competencies may be required. Associate demonstrates a high QUALITY of work: Demonstrates accuracy and thoroughness. Monitors own work to ensure quality. Provides the best possible service to clients and customers. Associate demonstrates acceptable PRODUCTIVITY standards: Meets or exceeds productivity standards. Produces adequate volume of work efficiently in a specific time. Associate demonstrates excellent CUSTOMER SERVICE SKILLS: Responds to requests for service and assistance. Demonstrates the desire and ability to provide high quality service to both internal and external customers. Solicits customer feedback to improve service. Associate demonstrates INITIATIVE: Asks for and offers help when needed. Includes appropriate people in decision-making. Associate demonstrates ACCOUNTABILITY for their job performance: Takes responsibility for own actions. Performs work with little or no supervision; works independently. Can be relied upon regarding task completion and follow up. EDUCATION AND EXPERIENCE REQUIREMENTS: High School diploma or equivalent and/or one – two years related experience and/or training. QUALIFICATIONS: Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Must speak, read and write proficient English. WORK ENVIRONMENT: The work environment normally entails the following: Indoor work environment, Minimal to moderate noise levels consistent with hotel environment. PHYSICAL DEMANDS: During the course of performing the physical demands of this position, associates are expected to observe and adhere to safety and security procedures, promoting a safe work environment. The physical activity normally entails the following attributes. Position is expected to: Stand more than 2/3 of the time, Walk more than 2/3 of the time, Sit less than 1/3 of the time, Reach with hands and arms more than 2/3 of the time, Lift up to 50 pounds, Push / pull up to 50 pounds. Our company does not discriminate against its associates or applicants because of race, color, religion, sex, pregnancy, national origin, ancestry, age, marital status, sexual orientation, veteran status, physical or mental disability or medical condition. Equal employment opportunity will be extended to all persons in all aspects of the employer-associate relationships, including recruitment, hiring, advancement, compensation, benefits, training, promotion, transfer, discipline, layoff, recall and termination. Every reasonable accommodation will be made for disabled associates. Resumes and applications for employment will be evaluated on the basis of qualifications to meet the requirements of the position and ability to perform the requirements of the position.
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