Job Description

Call Center Agent

Mad City Windows & Baths, a Renuity Company, where innovation and excellence drive everything we do. As part of a powerful network of seven of the most trusted home renovation companies in America, we are on a mission to revolutionize home improvementmaking it faster, easier, and stress-free. We value fresh perspectives and welcome candidates from all backgrounds to bring their unique experiences and ideas to our team. And we're just getting started!

As a Call Center Agent, you will assist our customers by providing award-winning service and coordinating with our sales and installation teams to complete their home remodeling projects. Our call center team works with customers in all of our established markets, giving you the opportunity to work with homeowners just down the street or across the country!

What We Offer:

• Earning potential that averages $50,000-$70,000/yr
• Abundant growth opportunities opportunities for advancement within 6 months of employment!
• Follow career paths designed for those interested in being Team Leaders or those focused on being Top Earners
• Spacious newly-expanded call center space! Get away from the drop ceilings and cramped work space!
• Plus multiple break areas with games and caffeine galore!
• Multiple shift options, assigned based on business needs
• Hours of operation are 8am-9pm, 7 days a week

About the Role:

• Manage inbound and outbound calls in a fast-paced call center environment
• Partner with scheduling teams to verify appointments and confirm with customers
• Utilize pre-built scripts to engage customers and work with them to find solutions to their home project needs
• Participate in regular department contests and achieve both personal and team goals

Key Qualifications:

• No prior experience required!
• Outgoing personality with strong communication skills
• Motivated and competitive spirit
• Professional approach on a daily basis
• Desire for growth and improvement
• Consistent and reliable performance
• Ability to multitask and prioritize
• Proficient knowledge of general technology and computer applications

Benefits & Perks:

• Comprehensive medical, dental, life, and disability insurance tailored to you and your family's needs
• Paid parental leave
• Robust 401(k) retirement savings program
• Generous paid vacation and holidays (PTO available from day one!)
• Year-round team events and activities

About Mad City Windows & Baths:

At Mad City Windows & Baths, a Renuity company, we're making home improvement faster, easier, and stress-free. Homeowners across the Midwest have trusted us for top-tier remodeling services, and now, as part of Renuity, we're combining our local expertise with the strength of a national brand to build the future of home improvement. With a winning mentality, we continue to grow rapidly, offering unparalleled career opportunities100% of our current marketing leaders started in entry-level roles. As part of our team and the broader Renuity organization, you'll have the opportunity to make an impact, grow your career, and help people create homes they love.

Renuity and its affiliates are committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected].

If you have a question regarding your application, please contact [email protected]

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