Job Description

Career-defining. Life-changing.

At iRhythm, you'll have the opportunity to grow your skills and your career while impacting the lives of people around the world. We are dedicated to shaping a future where everyone, everywhere can access the best possible cardiac health solutions. Our team collaborates, creates, and reimagines what's possible daily, driven by our commitment to put patients first and improve lives. We seek innovative problem solvers eager to shape the future of cardiac health, our company, and their careers.

About This Role:

Job Description

Boldly innovating to create trusted solutions that detect, predict, and prevent disease.

Discover your power to innovate while making a difference in patients' lives.

iRhythm is advancing cardiac care... Join Us Now!

At iRhythm, we are dedicated, self-motivated, and driven to do the right thing for our patients, clinicians, and coworkers. Our leadership is focused and committed to our employees and the company's mission. We believe in teamwork, embracing change, and helping one another. We are Thinking Bigger and Moving Faster.

We are seeking a Clinician Support Agent to join our team at our San Francisco, CA location/hybrid work environment. This role involves day, evening, or night shifts. We thrive in a fast-paced, collaborative environment, passionate about healthcare innovation and patient experience. Join us and contribute to our mission!

What You Will Be Doing

As the Clinician Support Liaison, your responsibilities include:

• Communicating via Phone, Outlook, ZioReports, and Salesforce between our Cardiac Technicians and external cardiac accounts, including hospitals, clinicians, and patients.
• Effectively communicating ECG abnormalities and notifying physicians as per protocols.
• Following up on accounts for clinical information such as pacemaker settings and clinician contacts.
• Using case management systems to respond, update, and track case statuses.
• Verifying report completeness and process notification criteria.
• Fostering communication with internal and external partners.
• Meeting or exceeding performance metrics for productivity and case quality.
• Adhering to HIPAA and Good Clinical Practices.
• Performing other duties as assigned.

What We Need to See

• An associate degree with 1+ years of customer service experience in a call center or a high school diploma with 2+ years of relevant experience, preferably in healthcare.
• Availability to work in-office at our San Francisco location at least two days a week.
• Ability to work alternating weekends and shifts.
• Experience in healthcare, preferably in EKG interpretation.
• Proficiency in medical terminology, case management systems, and Microsoft Office.
• Strong communication skills, flexibility, and a customer-focused attitude.
• Successful completion of new hire training and ability to obtain CCT certification within 120 days.

Ways to Stand Out

• Attention to detail, positive attitude, critical thinking, independent judgment, motivation, and high-quality work ethic.

Why iRhythm?

• Collaborative team environment, growth opportunities, hybrid work flexibility, and a mission-driven approach to healthcare innovation.

What's In It For You

Competitive salary, benefits starting from day one, health savings accounts, flexible benefits, travel reimbursement, and additional perks including 401(k), stock purchase plan, pet insurance, and unlimited learning opportunities.

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Location:

San Francisco

Compensation varies based on experience and location.

Estimated Pay Range:

$26.92 - $33.65

iRhythm values diversity and is an Equal Opportunity Employer. We consider all qualified applicants and provide accommodations for individuals with disabilities. Contact us at [email protected] .

About iRhythm Technologies

iRhythm creates trusted solutions that detect, predict, and prevent disease using biosensors and data analytics, aiming to deliver better health outcomes for all.

Make iRhythm your path forward. Zio, the heart monitor that changed the game.

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Job Tags

Full time, Work at office, Remote work, Flexible hours, Shift work, Weekend work, Day shift, Afternoon shift, 2 days per week,

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