Job Description

Job Description

Over the last forty years, United Scrap Metal (“USM”) has grown from $200 and a rental truck into one of the largest full-service recyclers in the country. Today, the team continues to pioneer innovative, solutions-driven recycling programs through ethical and sustainable practices. This has earned them both National acclaim and recognition with the achievement of several dozen awards. With 700+ team members across 11 locations nationally, the company’s commitment to excellence is reflected in an outstanding client retention rate across several thousand customers throughout North America. This substantial growth is further supported by strong consumer partnerships who recognize a consistent delivery of high quality non-ferrous and ferrous material via truck, container, rail and barge shipment. Equally as important, is the expansion of the team’s focus on philanthropy, sustainability, diversity, and safety / compliance. A unique mission exists in making a positive impact in the lives of others, throughout the communities in which they live, work and service. USM is proud to make a difference for its clients, consumers and local communities as it continues to drive forward into the next forty years and beyond.

Position Overview

The Dispatcher is responsible for maintaining customer service and scale operations of the Transportation Department. This individual will report to the Transportation Manager. The Dispatcher also supervises and leads the Drivers.

Summary of Responsibilities

• Executes customer service requests and routes other calls accordingly
• Effectively handles all customer requests and complaints and reports them to the Transportation Manager
• Follows up on outstanding issues with the customers, the Sales Team and the Transportation Manager
• Weighs all material entering and leaving the facility
• Manages scale operations
• Answers all inbound calls
• Processes all daily dispatch paperwork
• Performs all scale operations – inbound and outbound
• Creates receivers and shippers in the data base and generates paperwork
• Closes out daily dispatch paperwork
• Maintains and files all driver logs and reports
• Tests and maintains the radiation detection system and log book
• Facilitates internal communication with his Manager and peers
• Must demonstrate competency in all aspects of the job and company objectives
• Demonstrates understanding of company policies, rules and trainings
• Other duties as assigned

Desired Characteristics

• Highs School or GED required; some collage or a college degree a plus
• 2 years of direct customer service
• Organized and able to work in a fast-paced environment
• Excellent verbal and written communication skills
• Strong math and calculation skills a must
• Demonstrated professionalism
• Ability to work with others and work as part of a team
• Proficient with computer and data entry skills
• Strong attention to detail and accuracy a must
• Excellent English communication (read, write, speak); bilingual spoken Spanish a plus
• The Company desires a candidate who has shown a stable job history, dependable attendance practices and whose references can state is a trustworthy individual
• Candidate must pass a pre-employment physical, background and credit check
• Able to fulfill flexible scheduling requirements as determined by the manager and / or business needs of the operation

Minimum Safety Training Requirements

• Basic on-the-job training that satisfies the Primary Objectives of the specific position (as noted above)
• US-SOP-01 United in Safety Manual
• US-F11 QEH&S Policy
• US-SOP-03 Team Member Handbook

We strive to demonstrate our Core Values in all positions at USM:

Trust ● Commitment ● Loyalty ● Passion ● Respect ● Service ● Performance

USM is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, protected veteran status, or any other characteristic protected by law. USM will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. USM is a Zero Impairment Workplace. USM provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify your Talent Acquisition contact or another member of our People Development Team at [email protected]. The decision on granting reasonable accommodation will be made on a case-by-case basis.

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