Job Description
GENERAL SUMMARY
The DPS Detective's main function is to respond to all calls and assignments as directed to document all issues that occur in or on Pechanga Resort Casino (PRC). The Detective’s secondary role is to support the floor Officers to complete Casino operations and functions. Detectives will interact with the public and Team Members in a professional manner.
FOUR DIAMOND SERVICE AGREEMENT
All Team Members will display a Four Diamond commitment to Guest Service through the delivery and maintenance of the Quality Standards established by PRC.
KEY RESPONSIBILITIES
Document and respond to all incidents on property.
Partner with outside Law Enforcement Agencies on related criminal issues.
Write reports that achieve maximum impact.
Enforce gaming regulations in accordance with the internal control policy.
Prepare concise and meaningful reports.
Partner with other departments for investigation information and support.
Assist with lost and found items to be released if needed.
Assist guests by phone and in person to address lost and found questions.
Assist in counterfeit bill training for property.
Enforce all policies and regulations throughout PRC.
Other duties as assigned.
ACCOUNTABILITY: This position does not have supervisory responsibilities. The Team Member is responsible for protecting the assets of PRC.
QUALIFICATIONS AND GUIDELINES
EDUCATION/EXPERIENCE/TRAINING: A High School diploma or general education degree (GED) required; Associate's degree (A.A.) or equivalent from two-year college or technical school; and at least 5-7 years’ relative experience in Military, Public Safety or Law Enforcement is required to successfully perform this job.
COMMUNICATION SKILLS: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of guests or Team Members of the organization.
MATHEMATICAL SKILLS: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.
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