Job Description

Front Line Specialist

At Midas, we value our team and are committed to creating a rewarding and professional work environment. Here's what you can expect when you join us as a Front Line Specialist:

Competitive Pay with opportunities for growth.

Free Uniforms .

5-Day Work Schedule , Monday-Saturday, 8:00 AM - 5:00 PM, with Sundays always off .

Paid Holidays and Vacation Time (5 paid holidays and 4 vacation days annually).

Birthday Off Upon Request because you deserve to celebrate!

Daily Overtime Opportunities to maximize your earnings.

Work in a clean, organized, and professional shop with modern equipment and tools.

Access to state-of-the-art shop tools, scanners, and cooling systems in the bays for comfort.

The chance to build strong customer relationships at a busy, high-performing location with a 4.6-star Google rating .

Adaptive Learning Training Program: Daily 3-5 minute training sessions with the opportunity to earn reward points.

ASE Certification Incentives: Earn a $1.50 raise for each ASE certification, including the C1 Service Consultant ASE , and we'll cover the cost of testing .

Discounts and Opportunities to Work on Your Own Vehicle .

Be part of a supportive team environment that celebrates success and offers growth opportunities.

Join a AAA-Approved Repair Shop known for excellence and a stellar reputation.

About the Role: As a Front-Line Specialist , you'll be the first point of contact for our valued customers. Your role is essential in ensuring each customer has a positive and seamless experience at Midas.

Key Responsibilities:

• Greet customers warmly and professionally, making them feel valued and welcome.

• Answer phone calls, schedule appointments, and manage the front desk efficiently.

• Listen to customer concerns and clearly communicate recommended services.

• Assist in maintaining a clean and organized customer waiting area.

• Collaborate with service advisors and technicians to ensure smooth workflow.

• Keep customers informed about the status of their vehicles and address any questions or concerns.

• Uphold Midas' commitment to exceptional customer service at all times.

What We're Looking For:

• Previous experience in customer service or a similar role is preferred but not required.

• Strong communication skills with a friendly and professional demeanor.

• Ability to multitask and stay organized in a fast-paced environment.

• A passion for delivering exceptional customer experiences.

• Basic computer skills and familiarity with scheduling software are a plus.

• A positive attitude and willingness to learn and grow with our team.

Join Us Today: If you're a people person with a passion for customer service, we'd love to have you on our team! Apply now and take the first step toward an exciting career with Midas.

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