Job Description

COMPANY DESCRIPTION:

Way Hospitality specializes in crafting hotel experiences that connect guests to what matters most, emphasizing harmony with the surrounding natural and local environments. With locations in Woodstock, New Paltz, and Kingston, Way Hospitality seeks to deliver exceptional service, inspired by the unique character of each location they operate in.

HOTEL DESCRIPTION:

New Paltz Way is a new 29 room hotel located directly on the Wallkill River & Rail Trail in the Village of New Paltz. Unique to New Paltz Way is its self-guided spa with a steam room, sauna, salt room, and mineral pool. Like all of Way Hospitality's hotels, New Paltz Way does not have a restaurant or bar onsite.

JOB TITLE : 

Hotel Manager

KEY AREAS OF FOCUS:

• A Successful Hotel Opening in May / June 2026
• Responsible for a Spectacular Guest Experience
• Responsible for a Spectacular Employee Experience
• Responsible for the Overall Presentation, Upkeep and Safety of the Hotel Property
• Leads Daily Operations – Staffing, Training, Service, Systems, Standards
• Manages Bottom Line Revenue through Oversight of Labor, Supply and Operating Costs

SPECIFIC TASKS & RESPONSIBILITIES

Hotel Opening

• Recruits, Hires, and Trains Opening Hotel Team
• Develops Operational Standards tailored specifically to New Paltz Way
• Works with Development / Design Team for pass off of hotel from the Construction / Design phase to the Operations Phase
• Purchases Key Operational Items for the Hotel Opening inline with the Opening Budget

Operations

• Leads Daily Operations
• Schedules employees to ensure that guest service, operational needs, and financial objectives are met
• Develops specific plans to prioritize, organize, and accomplish daily work
• Develops hotel policies, training programs/materials, established operating procedures, service standards, and hotel area look books
• Runs Operations meeting with Department Heads and Ownership as needed
• Coordinates the procurement of operating supplies and equipment, and contracting with third-party vendors for essential equipment and service
• Runs payroll and manages bottom line revenue by monitoring labor, supply, and operating costs

Employees

• Recruits and onboards Operations Staff and then coaches, trains, and directs Operations Staff on all procedures, standards, and look books
• Ensures that employees understand their job, have the tools and time to do their job, and understand that their job matters
• Responsible for ensuring the success and satisfaction of all team member
• Responsible for handling employee concerns, complaints, and issues including prompt investigation and resolution

Guest Experience

• Responsible for the Guest Experience from start-to-finish
• Develops guest amenities, guest services, and guest communication methods to improve overall guest experience and increased guest satisfaction and loyalty
• Leads quality control of rooms, residences, and property including daily, weekly, and monthly inspections

Hospitality Leader for Way Hospitality

• Acts as the hotel’s ambassador and shows community spirit through local involvement
• Ensures appropriate communication between employees, managers, and ownership

SUCCESS INDICATORS:

• Employee recruitment, retention, and satisfaction
• Guest experience – as indicated through reviews, guest surveys, general feedback and repeat bookings
• Reaching & maintaining optimal labor, supply, and operating costs
• Ease and tone of daily service
• Daily presentation of the accommodations and property as a whole
• Upkeep and safety of property

RELATIONSHIPS & REPORTING:

• Reports to Way Hospitality CEO and Hotel Ownership
• Manages Department Heads and Line Staff
• Coordinates with Finance, Marketing, Revenue and Sales
• Responsive to Requests from Hotel Ownership

COMPENSATION:

• 75K to 90k a year

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