Job Description

Job Description

Job Description

Job Title:

Inside Sales Support

Department:

Sales

FLSA Status:

Non-Exempt

Reports to:

Sales Manager

Position Purpose:

The Customer Specialist will increase sales and customer satisfaction by building relationships with specific clients by facilitating bid creation, pricing maintenance, and efficiently and courteously assisting customers in the selection and acquisition of needed products.

Subordinate Summary:

This position has no formal supervisory responsibilities

Essential Job Results and Responsibilities :

Sales Support Results and Responsibilities

• Service customers by taking orders and entering them into the system accurately; give priority to regular accounts.
• Service the needs of a specific market or group, i.e. GSA customers, or Unitary Product partners, as assigned.
• Work with purchasing to assure adequate inventory levels to meet client needs.
• Maintain pricing structures required by customers and create cheat sheets to assist our team with pricing.
• Use electronic and published catalogs to provide product, pricing and availability information to customers.
• Follow company pricing and credit guidelines.
• Solve or find someone to quickly solve customers’ problems.
• Assure that orders are shipped according to the customer's instructions.
• Increase sales and average order size by means of cross-selling, up-selling, add-on sales and offering promotional sales items.
• Promote new products, sell overages, damaged and discontinued items.
• Handle customer complaints and returns, while showing a positive attitude.
• Assist in scheduled physical inventory counts.
• Drive sales activity through outbound sales calls as directed by management.
• Participate in company-sponsored sales promotions.
• Work with other departments to resolve customer service issues in a timely manner.
• Assist the sales team as needed, as directed by the Sales Manager.
• Attend product training meetings.
• Attend to the toll-free order hotline.

General Results and Responsibilities

• Adheres to all company policies, procedures, standards and business ethics codes.
• Maintains a professional attitude and personal appearance.
• Maintains professional communications when interacting with customers and coworkers. Treats all customers and coworkers with a helpful and courteous attitude
• Follow all established policy and safety guidelines in a drug-free workplace.
• Attend meetings as required by management.
• Assist with special duties and assignments as needed, as directed by the Sales Manager.

Johnstone Supply believes that each employee’s contribution should not be limited by the assigned responsibilities. Therefore, it is expected that each employee will offer his/her services wherever and whenever necessary to ensure the success of our endeavors.

What we’re looking for:

• At least 3 years of related experience: is required, but this experience can come from a variety of different work experiences or educational background.
• A High School Diploma or General Education Diploma (GED) is required.
• Previous counter sales and HVAC-R experience: at least 2 years is preferred, but not required. We will train new team-members who have the skill and will to succeed.
• Customer Service: You excel at understanding and meeting customer needs, ensuring every interaction is friendly, professional, and solutions oriented.
• Detail-Oriented: You have a keen eye for accuracy in order entry, documentation, and maintaining a clean and organized work environment.
• Proactive & Resourceful: You are quick to identify opportunities to enhance the customer experience, increase sales, and resolve issues.
• Team Player: You thrive in a collaborative environment, contributing to both individual and team success.
• Adaptable: You can handle multiple tasks efficiently and remain calm under pressure, adjusting to the changing needs of the business.
• Ability: to lift and carry up to 50 lbs. regularly (with occasional heavier lifts using equipment).

To perform this job successfully, an individual must be able to perform each essential job function satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Job-Specific Knowledge, Skills & Abilities

• Demonstrated tenacity in achieving sales goals and growing sales.
• Demonstrated understanding and application of effective sales strategies and techniques.
• Technical expertise and knowledge of company products.
• Delivers superior customer service.
• Skill in following through on commitments.
• Ability to manage time in a deadline driven environment and can adapt quickly to changing priorities.
• Effective listening and verbal/written/electronic communication skills.
• Able to handle difficult customers with diplomacy and tact.
• Team player who works productively with wide range of people.
• Capable of following written instructions and documented procedures.
• Understands basic inventory, warehousing and stocking procedures.
• Accuracy and strict attention to detail.
• Ability to maintain a positive and friendly demeanor.
• Judgement and decision-making ability
• High integrity and ethical standards
• Knowledge of Microsoft Office.
• Adheres to and enforces all company policies, procedures and business ethics codes.
• Maintains a professional attitude and personal appearance.
• Maintains professional communications when interacting with customers and coworkers. Treating all customers and coworkers with a helpful and courteous attitude.

Expected Work Behaviors:

• Keeps the company’s best interest in mind at all times.
• Consistently works to promote company growth while maintaining ethical standards.

Physical Demands & Work Environment:

The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical Demands: While performing the duties of this job, the employee is regularly required to stand; sit for long periods of time; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.

Work Environment : Most work is performed in an office environment with frequent interruptions using phone and computer; however, the job requires occasional work in warehouse and/or storefront environments.

We’re also interested in hiring a great candidate that holds these values so we can further build a strong company culture:

• Safety: Always prioritizes safety, both at work and at home, while ensuring those who work for you work safely.
• Customer Focused: Take the perspective of those we serve, anticipate their needs, and responding quickly.
• One Team: We win together by collaborating with each other, focusing on the common goal, and leveraging the strengths of the team.
• Own It: Take the initiative, act with a sense of urgency and pride, do things right the first time, and always act with integrity.
• Innovate: Embrace and create change that drives continuous improvement and customer-valued solutions.

At Johnstone Supply, we recognize that our employees’ growth, well-being, and success drives the company’s success. We offer a competitive wage, in addition to health and wellness benefits including customizable plans for medical, dental, vision coverage, and options for alternative care. We provide the resources you need to take charge of your well-being, including:

• Paid Time Off (PTO) – 3 weeks of PTO for individual contributors and 4 weeks for leaders
• Safe Harbor 401(k) – 100% employer match up to 5% of base pay and immediately vests
• Holiday pay – we recognize and pay our employees for 7.5 holidays per year
• Employer subsidized medical, dental, and vision plans.
• Employer paid life insurance and long-term disability
• Voluntary short-term disability, accident and critical illness insurance
• 24/7 Access to virtual care/telehealth options, and Parental Time Off
• Flexible spending accounts (FSA)
• $100 wellness reward for completing annual health check-up
• Employee Assistance Program (EAP) for you, and your family
• Coverage for chiropractic, acupuncture, and massage therapy services
• Tuition reimbursement, up to $5,250 per year
• Employee referral bonus program – earn up to $4,000 per year
• Employee service milestone recognition program
• Employee discounts on products & retail discounts
• Variety of incentive plans for employees
• Bi-weekly pay days on every other Friday
• Opportunity to apply for the John M Shank Memorial Scholarship Fund, available to both Johnstone employees and children of employees

We understand that our employees are the cornerstone of our success. Our commitment to continuous improvement & investment in our people is only matched by our commitment to superior customer experience.

Johnstone Supply is North America’s leading wholesale distributor of HVACR equipment, parts, and supplies. Over the last seven decades Johnstone has grown into the industry leader with over 450 distributor branches and 6 distribution centers throughout North America resulting in over $4 billion in annual sales. We work with some of the largest companies in the world, including Daikin/Goodman, Honeywell, Emerson, Johnson Controls, Google, and Fujitsu, to provide contractors with world class products, technical expertise, and quality service.

EOE & E-Verify Participating Employer.

Job Tags

Bi-weekly pay, Temporary work, For contractors, Work experience placement, Casual work, Work at office, Immediate start, Work from home, Flexible hours,

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