Job Description

Calling all innovators – find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

About your role:

You will be an IT Service Desk Engineer supporting Finxact by Fiserv providing support to our information technology systems as well as top class end user support. You will also assist in keeping our company up to speed with best practices in IT standards and guidelines, while managing and troubleshooting IT systems.

Finxact brings innovation at the core of banking and provides a next generation core platform. Our mission is to redefine core processing, and our commitment is to be the best at what we do.

What you’ll do:

• Manage and support the Finxact ITSD function
• Support Microsoft Office 365, Azure, and other cloud directory services
• Receive, triage, document, and resolve help desk support tickets in a timely manner and document all projects and tickets in service ticketing platforms (ServiceNow, Jira, etc.)
• Provide AV and executive level support for the Jacksonville HQ Office
• Assist with employee/contractor onboarding including establishing accounts, configuring systems, and onboarding documentation; manage the client asset request process including computer acquisition, standard build image, and deployment
• Diagnose software and hardware issues on PC, Mac, and Linux systems; assist in fleet management and software management
• Manage the Jumpcloud Enterprise Single Sign On (SSO) and assist in managing and troubleshooting Virtual Desktop Infrastructure (VDI) and Virtual Machines (VM)
• Responsibilities listed are not intended to be all-inclusive and may be modified as necessary

Experience you'll need to have:

• 3+ years of experience in IT Service Desk engineering
• 3+ years configuring productivity tools and software enterprise environments
• 3+ years of experience diagnosing and assisting in office hardware issues, including printers, monitors and network equipment
• Exemplary communication skills; ability to explain complex, highly technical information
• Knowledge of ITIL service management processes 
• Strong understanding of cloud enterprise applications and management
• Familiar of IT security and network risks and security best practices
• Bachelor’s degree in network administration, information technology, computer science or a related field from an accredited college or university and/or equivalent military experience.

Experience that would be great to have:

• MCSE, ACSP, CompTIA A+, Security+, Okta Certified Professional or similar certifications

How you’ll work:

• Fiserv emphasizes in-person collaboration to help you grow your career while shaping the future of fintech; this role is on-site Monday through Friday.
• This role requires being on-call on a rotational basis

Sponsorship:

• In order to be considered, you must be legally authorized to work in the U.S. without need for visa sponsorship now or in the future.

Benefits at Fiserv:

• Fuel Your Life program to support your physical, financial, social, and emotional well-being
• Paid holidays and generous time away policies
• No-cost mental health support through Employee Assistance Programs
• Living Proof program to recognize your peers’ extra effort with points redeemable for rewards
• Eight Employee Resource Groups to foster a collaborative culture and expand your network
• Unparalleled professional growth with training, development, and internal mobility opportunities

#LI-NL1

This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Illinois, Maryland, Minnesota, New Jersey, New York, Nevada, Rhode Island or Washington.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.

Thank you for considering employment with Fiserv.  Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law. 

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact  [email protected] . Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv’s Disability Accommodation Policy for additional information.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.

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