Job Description

Job Description

Job Description

Description:

Arbor Lodging is a leading hotel investment and management company with a growing portfolio of hotels throughout the United States, Mexico, and the Caribbean. We have been entrusted by numerous partners and are approved managers for Marriott, Hilton, Hyatt, and IHG. Our service ethos is proactive and holistic, fostering an environment where guests feel truly welcomed and supported at every interaction. Our culture is people-focused, data-driven, and results-oriented.

Summary:

The barista is responsible for greeting, selling/order taking, preparing beverages and serving guests in safe and efficient compliance with policies and procedures, brand standards, and federal, state and local regulations.

Duties & Responsibilities:

• Process guest checks and collect payments in compliance with cash handling, credit card transactions, room charge processing and accounting policies and procedures.
• Promptly reports emergencies, accidents, injuries, missing articles, damage, engineering items and safety hazards to management and report any deviations from policies, procedures, brand standards and regulations to management
• Comply with all guest service basics such as uniforms, name tags and proper guest greeting
• Be knowledgeable on hotel facilities and services to assist guests
• Impress guests with quality and timely service in a pleasant and friendly manner
• Take guest orders promptly
• Prompt preparation of beverages in accordance with prescribed procedures
• Deliver beverages/food to guests
• Report all tips in compliance with company policy and IRS regulations
• Clean equipment and areas
• Restock service items
• Attend department meetings as scheduled
• Perform special projects and other responsibilities as assigned

Qualifications:

• High school diploma or related experience
• Familiarity with hospitality industry
• Understand and provide friendly guest service
• Understand proper ordering, beverage preparation, and food handling techniques
• Follow policies and procedures
• Detail oriented
• Professional attitude and behavior with effective listening and communication skills
• Work in a fast-paced environment

Benefits:

• Competitive salary
• Annual review with increase potential
• 401k program with company match
• Additional benefits may be available

Arbor’s Guiding Principles :

Arbor Lodging focuses on Five Guiding Principles to foster a culture where growth, development, and progression thrive within the properties:

• Do the Right Thing - Operate and act with integrity in all you do even when it is not convenient.
• Lead with Heart - Be kind, passionate and hospitable.
• Be Accountable - Take ownership and deliver results.
• Aim Higher - Go above and beyond to exceed expectations and pursue thoughtful change.
• Celebrate Differences - Embrace diversity; respect individual opinions and ideas.

Arbor Lodging Management provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Arbor Lodging Management complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.

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