Job Description

About us

Based in Parma, Italy, Chiesi is an international research-focused pharmaceuticals and healthcare group with 90 years' experience, operating in 30 countries with more than 6,000 employees (Chiesi Group). To achieve its mission of improving people's quality of life by acting responsibly towards society and the environment, the Group research, develops and markets innovative drugs in its three therapeutic areas: AIR (products and services that promote respiration, from new-born to adult populations), RARE (treatment for patients with rare and ultra-rare diseases) and CAR E (products and services that support special care and consumer-facing self-care).
We are proud to be the largest global pharmaceutical group to be awarded B Corp Certification , a recognition of high social and environmental standards. We are a reliable company that adopts and promotes transparent ethical behavior at all levels.
We are committed to embrace diversity, inclusion and equal opportunities. In fact, we are a global family made up of different cultures, different genders, generations, ethnicities, abilities, sexual identities and many other enriching diversities.

Chiesi USA

Chiesi USA is a specialty pharmaceutical company focused on developing and promoting products for the hospital, adjacent specialty and rare disease markets. We are a B Corp and Benefit company awarded Top Employer status for six consecutive years and certified as a Great Place to Work.
At Chiesi, we share an entrepreneurial spirit and act as a force for good, pursuing high social and environmental standards, to ensure the wellbeing of our people, patients, and communities. We offer a work environment where professionals have the opportunity to build a purposeful career focused on helping others while achieving a fulfilling work-life balance, meeting exciting challenges, and engaging in important and rewarding work.

Who we are looking for

Purpose

The Manager, Marketing Commercial Operations will provide commercial support services across one to two strategic pillars. These services will include Congress & Sponsorship Management, Literature Fulfillment, HCP Contracting, Speaker Programs and Patient Programs Leadership. The Marketing Commercial Operations team will adapt alongside the commercial organization as they change in size and promotional orientation. Critical to the success of this role and the team is the ability to handle sensitive information with great attention to detail and discretion, while continuously delivering process improvements to drive efficiency and effectiveness.

Main Responsibilities

• National Conference & Sponsorship Management
  
  • Partner with Marketing, Sales, Medical and vendors to execute National Conferences for assigned strategic pillar(s). Serve as primary point of contact and own relationship with organizers and vendors.
  • Responsible for the completion of planning, execution, communications, trainings and follow up for each National Conference.
  • Lead all cross functional planning meetings, prepare and present pre-con and post-con materials to internal attendees.
  • Manage all National Conference and Sponsorship requests in Chiesi Events Hubs with appropriate documentation and ensure timely processing of requests and processing of funds via support of Specialist.
  • Travel and attend select National Conferences to oversee proper execution of booth initiatives, literature shipments/returns, and associated marketing programs and ancillary events.
  
  
  
• Speaker Programs
  • Execute upon GRD business rules in partnership with compliance and CARE enterprise operations team.
  • Lead Chiesi Events Hub management for GRD, overall programming and initial roll out across commercial function. Act as an Admin within the Hub platform once launched, which includes helping address platform issues, helping manage users, etc.
  • As Chiesi moves away from agency supporting speaker programs, this role will be acting as a project manager for all speaker programs within assigned strategic pillar(s).
  • Support sales team in execution of programs, as needed
  • Lead speaker bureau build out for each brand, annual speaker training and evolution of programs under Marketing direction.
  • Manage HCP contracting, process management and payment/reimbursement ensuring discretion and accuracy with support of Specialist.
  • Support overall metrics reporting and KPI implementation.
  • Support necessary reporting in conjunction with compliance.
  
  
  
• Patient Programs
  • Execute upon GRD business rules in partnership with compliance and CARE enterprise operations to ensure alignment across business unit
  • Follow approval process workflow, plan for execution of successful patient programming compliantly and under direction of Marketing.
  • Support sales team in execution of programs, as needed
  • Manage HCP contracting, process management and payment/reimbursement ensuring discretion and accuracy with support of Specialist.
  
  
  
• HCP Contracting
  • Support commercial function on contracting HCPs and processing payment in a timely manner including but not limited to speaker programs, patient programs, symposia and sales training.
  • Project manage all physician engagements from initial contracting phase in conjunction with marketing through to oversight of Specialist to ensure completion of invoicing/reimbursement form and processing payment in a compliant and timely manner.
  
  
  
• Literature Print & Fulfillment
  • Act as the primary point of contact between Marketing, Sales, and vendor for promotional literature print and fulfillment.
  • Manage inventory levels, dissemination, expirations and forecasting for all printed promotional items within strategic pillar(s).
  • Project manage print process through to fulfillment, from initial quoting with alignment from marketers through to sharing drop shipment tracking to field sales team.
  • Complete new inventory templates to be uploaded into Jetmail portal for ordering.
  • Attend PRB for strategic pillar(s) and agency status meetings as needed.
  
  
  

Experience Required

• Minimum of 5 years in a supportive role in marketing, marketing operations, event management or administration preferably in pharmaceutical, medical device or related industry.
• Self-starter, team player with a strong background in project management as well as customer service.
• Task oriented with excellent sense of priority, analytical and interpersonal skills with keen attention to detail. Must be able to manage multiple competing priorities.
• Excellent written and oral communications skills and ability to interface with all business groups at all levels.
• Proficiency in Microsoft applications (Outlook, Word, Excel, and PowerPoint).

Education

B.A./B.S.in business management, communications, marketing or related field from a four-year accredited university.

No matter where your path starts at Chiesi, it leads to inspiring possibilities. Your future is our focus, and we are committed to nurturing your development in our dynamic, friendly environment with access to resources and training every step of the way.

We provide top-class benefits, including comprehensive healthcare programs, work-life balance initiatives, and robust relocation support. Our salary package is competitive, comprising a basic salary, performance bonuses, and benefits benchmarked against the external market. Additionally, we offer flexible working arrangements, remote work options, and tax assistance services for foreign colleagues, all designed to help you thrive.

Chiesi USA is an equal opportunity employer committed to hiring a diverse work force at all levels of our business. All qualified applicants receive consideration for employment without regard to race, national origin, age, sex, religion, disability,marital status, veteran status, or any other basis protected by local, state or federal law. This policy applies with regard to all aspects of one's employment, including hiring, transfer, promotion, compensation, eligibility for benefits and termination.

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Job Tags

Work at office, Local area, Remote work, Relocation package, Flexible hours,

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