Job Description

Under the general supervision of the designated supervisor (depending on the location) and in collaboration with a clinical overseer, where applicable, the Medical Assistant is responsible for assisting in the delivery of high quality and safe clinical care. S/he will assist with patient care and operational flow by performing clerical and clinical duties as needed within the scope of their training and applicable to the kind of practice and patient population. The MA I will organize work to enhance patient satisfaction and provider efficiency. S/he will collaborate with providers for daily needs/schedule coordination, by reviewing provider schedule and anticipating patient, provider and appointment needs at the time of the patient visit, keep visits running on time, communicate delays with patients, manage same-day schedule additions, ensure exam rooms are properly supplied and provide support for patient forms completion. The MA I is responsible for following and sustaining all workflows, standard work, policies, and procedures. The performance of the Medical Assistant I in the delivery of empathetic and efficient care and service will have a direct impact on our overall patient satisfaction. The Medical Assistant works in collaboration with the physician(s), other health care provider(s), and other ambulatory support staff within the department and with other disciplines to deliver patient care. Essential Duties & Responsibilities include clinical considerations and decision making such as providing safe patient care, participating in culturally competent plans of care, delivering age-specific care, caring for patients as delegated by the provider, RN or LPN within scope of practice and competence, contributing patient/family information for health status assessment, and evaluating outcomes of interventions. The role also involves collaborative relationships with nurses, physicians, colleagues, patients and families, and supporting educational plans for patients and families. Minimum qualifications include a High School Diploma or equivalent, preferred graduation from an Accredited Medical Assistant program or Medical Assistant Certification. Certification is preferred upon hire and must be maintained if not a graduate of an accredited program. Strong interpersonal, customer service, problem-solving, analytical, computer, critical thinking, organizational, multitasking, and prioritization skills are required. No experience is required. The employer requires all staff to be vaccinated against influenza and COVID-19 as a condition of employment.

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