Job Description

Job Description

Telecommunication Technicians - experience how rewarding a career in the telecommunications industry can be! Join the most reliable fixed wireless service provider - KDS Networks. We are looking for a customer-oriented Installer / Repair Technician with a passion for achieving high customer satisfaction and operational excellence.

General Summary

As an Installer / Repair Technician, you will perform initial setup as well as troubleshoot and repair high speed wireless Internet service for customers. You will be responsible for the basic maintenance of Company equipment and an assigned vehicle.

Installer / Repair Technician responsibilities

• Mounting antenna on roof; running wiring from outside antenna to inside power; fastening wiring to outside roof/wall or run cable through attic to inside wall
• Aligning the antenna with the transmitter to achieve optimal performance; changing and moving the mount to adjust for new obstacles; replacing the antenna/radio and faulty wiring or connectors
• Adhering to the Company's quality standards, policies, and procedures
• Using a courteous and professional approach to address customer questions and concerns; discussing equipment placement, cable routing, paperwork completion, etc.
• Performing basic personal computer (PC) and Local Area Network (LAN) setup and repair
• Assisting customers with initial PC configuration; demonstrating Email account setup, LAN setup, and basic Internet Service Provider (ISP) use
• Cleaning up after customer installation; removing boxes, pieces of cable, and sheetrock dust
• Completing all installation and repair paperwork
• Determining which tools are needed for scheduled installations; organizing and loading equipment into Company vehicle
• Notifying appropriate parties immediately of any issues which may affect efficient operations

Installer / Repair Technician Qualifications

• Valid driver's license to drive within the Company's geographical footprint on a regular basis
• 1 year in a related customer and/or technical support and/or operations/engineering role
• Proficient with the Microsoft Office suite, Microsoft Streets and Trips, Micropath, and other job related software
• Solid knowledge of networking and electronics theory, and electrical codes and standards relative to residential or commercial communications cabling
• Basic working knowledge of RF wireless technologies and product, and wireless planning, design and deployment processes
• Basic understanding of IP networking
• Ability to analyze and define problems, calculate figures and amounts, prioritize work flow, multitask, meet deadlines, and remain flexible
• Demonstrate attention to accuracy on all duties and responsibilities
• Ability to maintain confidentiality and comply with Company and OSHA established safety policies and requirements
• Ability to work weekends and/or evenings; availability to perform some travel

Additional Information

All your information will be kept confidential according to EEO guidelines.

To apply or inquire for more information, contact our HR office at 406-205-4411, email us at [email protected], or leave us a message below!

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