Wells Fargo is seeking an Operations Associate Manager within the Sanctions Center of Excellence. In this role, you will supervise a team of Operation Specialists responsible for moderately complex transactional and operational tasks such as processing servicing related tasks, identifying problems, improving service levels and develop metrics to measure growth and performance. Ensure timely completion, quality and compliance within the operation area. Work independently on moderately complex issues and projects. Identify opportunities for process improvement and risk control development and escalates issues to senior management. Provide training, performance, evaluation and coaching of less experienced team. Make daily supervisory decisions and resolve moderately complex business issues related to team supervision, work allocation and daily operational tasks under direction of Operations management. Leverage interpretation of policies, procedures, and compliance requirements. Collaborate and influence all levels of professionals including senior managers. Lead team to achieve objectives. Manage allocation of people and financial resources for Operations. Mentor and guide talent development of direct reports and assist in hiring talent.
Required Qualifications, US: 2+ years of Operations experience or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education. 1+ years of leadership experience.
Desired Qualifications: Prior electronic wire transfer experience and/or sanctions screening background preferred. Demonstrated change leadership skills with ability to lead through change impacts. Excellent Microsoft Office skills. Excellent verbal, written, and interpersonal communication skills. Strong analytical skills with high attention to detail and accuracy. Operates independently with minimal supervision, and effectively manages work requests to meet performance expectations. Ability to articulate complex concepts in a clear manner. Ability to prioritize tasks, achieve goals, and work under pressure in a dynamic and complex environment. Ability to navigate through ambiguity and maintain momentum driving for results and clarity in uncertain situations.
Job Expectations: Responsible for a team of 8 - 12 processors. On site. Ad Hoc holiday and weekend support may be required.
We Value Diversity At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.
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