Job Description

Opticians are responsible for selling eyewear and eyewear accessories to patients. They ensure patients are fitted with the right-size frames that fit their needs and lifestyle and dispense lenses with correct prescription and measurements. Opticians are at the heart of our business. Their technical and customer service skills ensure patient satisfaction and repeat business.Delivers extraordinary experience to each patient. Provides patients with a complete understanding of our customized recommendations for products and servicesDevelops own clientele from providing outstanding service and obtaining referralsKeeps current on company/industry products and procedures, manufacturer rebates, and types of lenses and frames availableTakes and returns patient calls, updating patients on the status of their order and resolving order issues should they arise. Escalates any issues with the Store Manager, as necessaryRetrieves patient charts and electronic health recordsAssists patients in selecting frames, lens type, and lens treatments including tints and coatings; depending on specific patient needs and facial measurementsEducates patients on proper eyeglass and contact lens careCollect eye and face measurements to ensure proper fitInterprets prescriptions written by optometrist and ophthalmologistCreates work orders for lab technicians, specifying information on lenses neededFollows-up on all pending orders. Verifies all orders are within the time guidelines given and informs patients of status if delays occur. Notifies patient when orders arrive from lab/manufacturerDispenses glasses by inspecting the product, checking for proper fit, adjusting if necessary, and asking for feedbackAdjusts eyewear to ensure visual acuity, proper fit, and patient comfort. Using various tools, performs eyewear adjustments and repairsProficient in using tools such as pupilometers, PD Sticks, lensometers, pliers, wrenches, frame warmers, etc.Regularly communicates with technicians and/or store managers, providing additional patient information, or asking for an order statusInspects the final product ensuring there are no flaws; Cleans and polishes lenses using cloths and solventsCleans and organizes frame boards, displays, mirrors, work bench, office area, bathroom, and breakroom, maintaining overall cleanliness and visual appeal of the storeRestocks retail boards with new merchandizeUnderstands product issues and analyzes any problems. Thoroughly and accurately answers patients' questions regarding insurance, warranty, products, materials, services, pricing, upgrades, promotions, etc.Collaborates with technicians, front desk associates, Managers, and Optometrist.Sells miscellaneous products such as cleaners, contact lens supply, sunglasses, safety glasses, etcPerforms other duties as needed and as assigned by managerQualificationsHigh School DiplomaMinimum of one-year experience working as an Optician strongly preferredExperience with HIPAA requirements preferredStrong organizational skills and attention to detailStrong communication skills (verbal and written)Excellent customer service skills and pleasant demeanor, experience with sales preferredManual dexterity and hand-eye coordinationDependability and punctualityAbility to lift up to 30lbs, bend, kneel, and stand up to 8hrs a dayBenefits401(k) with MatchMedical/Dental/Life/STD/LTDVision Service PlanEmployee Vision Discount ProgramHSA/FSAPTOPaid Holidays*Benefits applicable to full Time Employees only.Physical DemandsThis position requires the ability to communicate and exchange information, utilize equipment necessary to perform the job, and move about the office. AEG Vision

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