Job Description

Job Description

Job Description

About Piedmont Health Services

Piedmont Health Services, Inc. (PHS) is a 501(c)(3) nonprofit and Federally Qualified Health Center (FQHC) in North Carolina. Dedicated to delivering top-tier, accessible, and inclusive primary healthcare, PHS has proudly served for 54 years and remains the largest community health center in central NC. Operating 10 Community Health Centers, two PACE (Program of All-Inclusive Care for the Elderly) SeniorCare facilities, and 2 Mobile Health Units, PHS extends its services to residents across five counties, including Alamance, Caswell, Chatham, Orange, and Lee.

What's an FQHC?

Federally Qualified Health Centers (FQHC) are community-based healthcare providers that receive funds from the Health Resources and Services Administration (HRSA) Health Center Program to provide primary care services in under-served areas.

Job Title - Patient Care Coordinator

Department - Admin

Reports to - Center Manager

Benefits -

• Medical, Dental, Vision, Life Insurance (Short & Long Term Disability)
• 403(b) Plan
• Paid Holidays
• CME (Continuing Medical Education)

About Position: Cross trained to perform the following functions for the patient - check - in, registration, bill, referral, medical records and appointment scheduling. Provides excellent customer services.

• Work Location: Charles Drew CHC

221 North Graham-Hopedale Road, Burlington, NC 27217

• Schedule: Monday, Tuesday, Thursday: 8:00 am - 5:00 pm, Wednesday: 8:00 am - 5:00 pm, Friday and Saturday: 8:00 am - 1:00 pm.
• Travel: As needed

Duties/ Responsibilities -

Check in patients – Includes gathering, completing and documentation of accurate data such as PCP, address and insurance verification into Electronic Medical Records

Assures completion of the registration process

Check-out patients and completes necessary close documentation

Answers center phone calls in a timely, professional and efficient manner

Demonstrates understanding of HIPAA and release of medical information

Pull and file medical records as needed

Refer patients to external specialty practices as necessary

Schedules patient appointments

Works in coordination with the Site Director and Center Manager to correct denied claims and assure a minimal individual error rate

Attends Center staff meetings and other corporate trainings/meetings as necessary

Performances all others duties as assigned or needed.

Administrative Duties – All other duties as assigned.

Understands all codes and drills.

Qualifications -

Education: Diploma, High school diploma

Current/valid License: None

Required: Excellent communication skills required.

Preferred experience: Preferred one to two years of customer service in health care setting.

**May have a combination of both education and experience

Pay Range - $16.43 - 22.08

EEO Statement

Piedmont Health Services, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

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