Job Description

Job Description

Job Description

Who you’ll work with :

Join the powerhouse electrical distributor in the construction industry! At Loeb Electric, we’re more than just a distributor—we are the driving force that keeps innovation illuminated and businesses powered. We pride ourselves on being dedicated to our values:

• People : Encouraging the success of our people.
• Trust : Building relationships among ourselves, customers , vendors & other partners.
• Commitment : Continuously striving to deliver high-quality, measurable results.
• Innovation : Providing ideas & solutions for our customers.

What we’re looking for:

The Project Administrator is responsible for managing and completing assigned tasks to ensure the successful outcome of assigned work orders and related projects. The Project Administrator will ensure timely, accurate, and successful completion of assigned tasks within our Service Level Agreements (SLA) and Standard Operating Procedures (SOP).

What you will be doing as a key player on our dynamic team:

• Demonstrates exceptional customer service in both written and verbal communications.
• Engages daily with vendors, suppliers, and customers, providing accurate and timely information.
• Maintains an overall knowledge of the proper work order life cycle and proactively addresses potential challenges.
• Independently manages and completes all assigned tasks or jobs with urgency exceeding both internal and external SLAs, including but not limited to:
  1. Timely and accurate work order dispatching.
  2. Effective follow-ups that provide desired results.
  3. Creates accurate job schedules and timelines.
  4. Creates accurate and complete Bills of Material.
  5. Creates accurate quotes and proposals.
  6. Timely and accurate work order completion.
• Maintains accurate and professionally written customer facing updates in both internal and external data systems including, but not limited to: Sampro, Eclipse, Smartsheet, Service Channel, Fexa, Coupa, Phoenix, etc.
• Ensures accurate and thorough documentation is updated in the above-mentioned systems for each assigned task or job.
• Follows internal SOP’s on assigned tasks consistently meeting or exceeding expectations.
• Communicates daily with account owner on progress, challenges, or issues needing further assistance.

Skills & Qualifications :

• Strong mathematical, analytical, and critical thinking skills.
• Customer focused and deadline driven. Capable of providing results on assigned tasks.
• Demonstrated ability to communicate clearly and concisely in written and verbal formats.
• Strong organizational skills including the ability to plan and manage multiple priorities simultaneously. Proven attentiveness to detail with problem analysis and issue resolution skills.
• Accountability with focus on attention to detail.
• Strong customer focus with clear and concise communication to both internal and external customers; ability to listen and develop action plans for solutions.
• Initiative to establish strong organizational priorities and plans and deliver on plans time
• Proficiency using MS Office, using MS Office, including but not limited to Outlook, Excel, Word, PowerPoint, Smartsheet.
• Ability to work unique schedules based on assigned projects including some work outside core hours.
• Ability to work well in a fast-paced environment.

Experience:

• Experience performing facilities maintenance for large national customers.
• Knowledge of Lighting and Electrical industry preferred.

Education:

• High School Diploma or GED
• Associate or Bachelor’s Degree, preferred

Essential Job Functions:

• Lifting/Carrying: Occasionally required to lift and carry office materials, files, or supplies weighing up to 20 pounds .
• Sitting/Standing/Walking: Prolonged periods of sitting at a desk using a computer; occasional standing, walking, or moving between departments or meeting locations.
• Reaching/Handling: Regular reaching, grasping, and handling of office materials; frequent use of hands and fingers for keyboarding, writing, filing, and operating office equipment.
• Vision: Specific vision abilities include close vision and the ability to adjust focus, necessary for reading documents, using a computer, and reviewing documents.
• Hearing/Speaking: Ability to communicate clearly and effectively in person, by phone, and in virtual/video meetings; ability to hear instructions and interact with team members and customers.
• Environmental Conditions: Work performed primarily in a professional office environment with minimal exposure to adverse conditions. May occasionally involve travel to other company sites, vendor locations, or offsite meetings.
• PPE Use: Generally not required; however, may occasionally be necessary depending on location (e.g., close toed shoes, high-visibility vest when visiting the warehouse).

EEO and Accommodations

Loeb Electric is an equal opportunity employer committed to fostering an inclusive, diverse, and equitable workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws.

Loeb Electric also considers qualified applicants with criminal histories in accordance with legal requirements. We welcome and encourage applications from individuals with disabilities. Reasonable accommodations are available throughout the selection process—please inform our Talent Acquisition team if you require accommodations during the interview process.

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