DUTIES & RESPONSIBILITIES Reviews Purchase Agreements, Buyers and Sellers Transmittals and opens new file. Contacts agents for any omitted information. Coordinates the orders of several ancillary documents, if applicable:o Title search, if authorized by proper party o Payoff, U & O, tax, sewer, and trash certifications, etc.o Domestic Relations and Terrorist certifications. o Resale package, if a condominium or planned unit development. Follows up on title order, and other missing documentation. Handles phone calls, faxes, emails, checks for certifications. Maintains accurate and updated tax collector, township, water, sewer, trash, homeowners association, and condominium association information. Reviews title commitment for mortgages, judgments, etc. and distribute to appropriate parties, upon receipt of title report. Follows up on outstanding lender conditions. Coordinates and schedules settlement date, time and place. Gathers all closing costs, and prepares/sends estimated Settlement Statement, if required. Sends settlement notices to all parties, as applicable. Reminds real estate agents of any physical inspections or final readings as required. Requests escrow check from accounting and forward any escrow letter requests to accounting. Reviews file in preparation of closing and produce conveyancing cover sheet. Sends file to agent prior to closing for review. Resolves customer and agent issues. Maintains a positive working relationship with all customers. Performs other duties as assigned. Adheres to company policies and guidelines. QUALIFICATIONS EXPERIENCEo Customer Service experience is helpfulo Working knowledge of computer software and basic interneto 1-3 months related experience and/or training EDUCATIONo High school diploma or equivalent is required. CERTIFICATIONS, LICENSES, INSURANCEo No certifications, licenses, or insurance are required. KNOWLEDGE SKILLSo Adaptable: adapts to new, different, or changing requirementso Attentive to detailso Critical thinking: uses logical thought processes to analyze and draw conclusionso Communication: maintains open lines of communication with otherso Customer focused: is pleasant, courteous, and professional when dealing with internal and external customers or clientso Dependable and reliable: displays responsible behaviors at worko Initiative: demonstrates a willingness to work and seeks out new work challengeso Planning and organizing: plans and prioritizes work to manage time effectively and accomplish assigned taskso Professional: maintains a professional demeanor at worko Respectful: works effectively with those who have diverse backgroundso Team player: works effectively with otherso Technology: uses information technology and related applications to convey and retrieve information; demonstrates strong computer/typing skills in Microsoft Office, email programs, accounting software, and internet browserso Telephone skills, including a pleasant phone voice and etiquetteo Writing: uses standard English to clearly communicate thoughts, ideas, and information in written form ESSENTIAL JOB FUNCTIONS (including physical requirements)o This position requires repetitive use of a keyboard, bending, sitting, squatting, and simple grasping.Benefits:Competitive salaryHealth, dental, and vision insurancePaid time off and holidaysProfessional development opportunities
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