Job Description
Job Description
Job Description
Salary: $19.50 - $20.50, DOE
Job Title: Repair Technician
Department: Production/Service: Calibration & Repair
Reports To: Repairs Manager
Location: Onsite; Pullman, WA
Hourly Rate: $19.50 - $20.50 per hour (DOE)
About Addium
Addium is a leading ag-tech company uniting science, sensors, and software to deliver end-to-end solutions in agriculture and food safety. Serving 34,000+ global clients with 60M+ daily sensor readings, we turn raw data into actionable insights that conserve resources, improve food safety, and drive measurable impact. Our mission is to make the invisible visibletransforming data into clarity, action, and automation. Trusted by partners like Mondelez, PepsiCo, Ferrero, and Green Thumb Industries, we stand for innovation, reliability, and a bold commitment to the future of agriculture.
Position Summary
Repair Technician plays a key role in ensuring customer satisfaction by managing a queue of scientific instruments for calibration, troubleshooting, and repair. This position is responsible for performing detailed diagnostics, completing "As Found" reports, executing timely repairs across multiple equipment models, and ensuring instruments are returned to customers in optimal condition. In addition to supporting Customer Service and Sales teams with technical troubleshooting, the Technician provides valuable feedback to Engineering to improve product design and reliability. By identifying opportunities for process improvements and consistently exceeding customer expectations, this role directly contributes to operational efficiency, product innovation, and long-term customer trust.
Responsibilities:
- As a member of a team manage a queue of incoming scientific instruments for calibration and repairs, perform an 'As Found' report, identify and troubleshoot issues, perform repairs, document repairs, and clean instrumentation for return to customers
- Perform repairs in a timely manner on multiple models of equipment to get units back to customers
- Attend to customer requests as required
- Assist Customer Service and Sales teams with troubleshooting and resolving customer concerns
- Identify process improvements
- Improve product design by documenting issues and providing feedback to engineering
- Other projects and duties as assigned
Vision:
- Perform repairs in a timely manner on multiple models of equipment to get units back into the customers' hands
- Identify ways to improve our processes, improve our product designs, and provide information to Engineering
- Exceed customer expectations
Necessary Qualifications:
- At least one year of electronic troubleshooting and repairs experience in a manufacturing environment or a relevant technical associates degree
- Desire to exceed customer expectations
- Attention to detail
- Comfort and basic knowledge level with computers
- Organizational skills
- Time management skills
- Ability to follow detailed instructions
- Must be able to lift 50 pounds with reasonable accommodation
- At least three references will be required
- Background check results satisfactory to ADDIUM
- Soldering and SMT experience
- Electronic troubleshooting and repairs experience in a manufacturing environment or a relevant technical associates degree
What We Offer
- Competitive salary
- Comprehensive medical, dental, and vision insurance
- 401(k) retirement plan with a company match (up to 4% after your first year)
- Paid Time Off, Sick Leave, and 11 Paid Holidays
- Ongoing learning and development opportunities to support your growth
- Clear paths for career advancement as you grow with us
- Company-paid life and disability insurance for peace of mind
- Health savings account and flexible spending account options
- A collaborative, inclusive work environment with regular team-building activities and fun company events
Addium, Inc. is an Equal Opportunity Employer. We are committed to creating an inclusive and diverse workplace where all individuals are respected, valued, and supported. All qualified applicants are considered regardless of ethnicity, nationality, gender, veteran or disability status, religion, age, sexual orientation or gender identity, or other protected status.
Job Tags
Hourly pay, Flexible hours,