Job Description

Job Description

Job Description

Job purpose

Under the direction of the Security Supervisors, the incumbent provides basic security coverage ensuring the adequate protection is provided for the safety of guests, visitors, and employees.

Duties and responsibilities

• Exhibit conduct in accordance with all Illinois Gaming Board (IGB) Rules and Regulations, Federal and State laws and regulations, and Company and departmental policies and procedures.
• Perform the duties and responsibilities associated with the IGB Statewide Voluntary Self-Exclusion Program as described in Section A of this ICS.
• Consistently deliver positive, courteous, and professional guest service in all interactions with guests, visitors, vendors, and fellow employees.
• Ensure the proper security is provided for all transfers or monies within the casino and hotel areas of the complex.
• Assist patrons with a wide variety of inquiries and situations including, but not limited to, providing information about the property and events, giving directions, and possibly escorting them if necessary.
• Prepare detailed incident reports in a clear and precise manner.
• Patrol the hotel and casino areas to establish a security presence and report all unusual situations and/or suspicious persons.
• Assist in the coordination and resolution of emergency situations.
• Assist in maintain proper key control.
• Maintain excellent communication skills and interpersonal relations with guests, vendors, visitors, and Golden Nugget staff.
• Perform any duties on or off-site involving guest services and quality control including, but not limited to, special events, guest giveaways, crowd control, property cleanliness, and other hospitality functions as needed.
• Display professional conduct, sound judgment, the highest level of professional integrity and a strong work ethic.
• Other related duties as assigned.

Qualifications

• High School Diploma or equivalent preferred.
• One (1) year of comparable experience is required, or the equivalent combination of education and experience.
• Ability to obtain a gaming license.
• Must have solid decision-making, organization, and interpersonal skills.
• Excellent verbal communication skills are required.
• The ability to thrive in a fast-paced multi-tasking, hands-on environment.
• Ability to establish and maintain a positive and professional working relationships with all individuals.
• Ability to work occasional overtime and irregular hours.

Benefits

• Medical (HSA available with High Deductible Health Plans)
• Dental
• Vision
• Life, AD&D (including voluntary options for employee, spouse, and/or children)
• Short-term Disability
• Long-term Disability
• 401k with match

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