Job Description

Title: Software Integration / Support Engineer

Location: Buffalo, NY

Duration: 12+ mos

Summary:

Our direct client is searching for an Integration Engineer to lead the integration of new manufacturing lines with their home-grown Factory, Warehouse, and ERP systems, while providing ongoing support to ensure seamless daily operations. This role involves cross-functional collaboration, real-time issue resolution, system optimization, and acting as an incident commander during critical production issues. This person will be the point of contact for the factory software team at the Buffalo, NY site.

Key Responsibilities

• Lead the integration of new manufacturing lines with the homegrown Factory, Warehouse, and ERP systems.
• Provide ongoing technical support to ensure uninterrupted daily operations of factory software and systems.
• Collaborate with cross-functional teams-including manufacturing, IT, and operations-to drive system integration projects from concept through deployment.
• Act as incident commander during critical production issues, coordinating real-time troubleshooting and resolution efforts.
• Identify, diagnose, and resolve system issues, optimizing performance and minimizing downtime.
• Proactively monitor system health and implement improvements to enhance reliability, scalability, and efficiency.
• Develop and maintain comprehensive documentation for system integrations, processes, and troubleshooting procedures.
• Serve as the primary point of contact for the Buffalo factory software team, facilitating communication between local teams and broader engineering groups.
• Support end users by addressing inquiries, providing training, and ensuring best practices are followed.

Requirements

• Bachelor’s degree in Computer Science, Engineering, Information Technology, or a related field, or equivalent industry experience.
• Proven experience in system integration, manufacturing IT, or similar technical roles within a fast-paced environment.
• Strong troubleshooting skills and the ability to resolve complex technical issues in real time.
• Excellent communication and collaboration skills, with experience working across multiple disciplines.
• Ability to manage multiple priorities and projects simultaneously, balancing long-term initiatives with daily operational support.
• Familiarity with manufacturing execution systems (MES), warehouse management systems (WMS), and ERP platforms is highly desirable.
• Experience with automation, scripting, or programming (e.g., Python, SQL) is a plus.

Preferred Skills

• Experience in high-volume manufacturing or industrial environments.
• Hands-on experience with system integration projects, especially in a production setting.
• Knowledge of incident management and root cause analysis methodologies.
• Ability to thrive in a dynamic, rapidly evolving environment.

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