Job Description

Sr Customer Support Management Professional

As a Sr Customer Support Management Professional here at Honeywell, you will be responsible for managing and developing a Field Service Engineer (FSE) team, ensuring that our customers receive exceptional service and support throughout their journey with us. Your role will involve developing and implementing strategies to improve customer satisfaction, driving operational excellence, and optimizing resource allocation. By effectively managing the customer support function at a senior level, you will contribute to customer loyalty, retention, and business growth. Your leadership and expertise will play a crucial role in enhancing our reputation as a customer-centric organization. You will report directly to the SPOT and Parts Leader and remotely work with FSEs near our Torrance CA, Broomfield, CO, or Houston, TX locations. In this role, you will impact leadership and team management, customer satisfaction, operational excellence, cross-functional collaboration, and business growth.

Key Responsibilities:

• Lead and manage the customer support team to ensure exceptional service delivery and customer satisfaction.
• Develop and implement strategies to improve customer support processes and procedures.
• Collaborate with cross-functional teams to drive continuous improvement and enhance the customer experience.
• Ensure training plans for safety, skills, and new products for all FSE's are scheduled and completed in a timely manner.
• Monitor and analyze operations performance metrics to identify areas for improvement.

You must have:

• 3 years of proven experience in customer support management, technologies, and tools.
• Professional or Military experience in an engineering or technical field.
• Strong leadership and people management skills.
• Ability to work independently and manage multiple tasks.
• Ability to build and maintain strong relationships with customers and internal stakeholders.
• Ability to prepare reports using Power BI, Excel, Word, and PowerPoint.

We value:

• Knowledge of Honeywell electrical, mechanical, and control system installation, configuration, and maintenance.
• Strong problem-solving and decision-making abilities.
• Ability to thrive in a fast-paced and dynamic environment.
• Passion for delivering exceptional customer service.

Benefits of working for Honeywell:

In addition to a competitive salary, leading-edge work, and developing solutions side-by-side with dedicated experts in their fields, Honeywell employees are eligible for a comprehensive benefits package. This package includes employer-subsidized medical, dental, vision, and life insurance; short-term and long-term disability; 401(k) match, flexible spending accounts, health savings accounts, EAP, and educational assistance; parental leave, paid time off (for vacation, personal business, sick time, and parental leave), and 12 paid holidays. For more information visit: click here

The salary range for this position is ($86,400.00 - $108,200.00). Please note that this salary information serves as a general guideline. Honeywell considers various factors when extending an offer, including but not limited to the scope and responsibilities of the position, the candidate's work experience, education and training, key skills, as well as market and business considerations. The application period for the job is estimated to be 40 days from the job posting date; however, this may be shortened or extended depending on business needs and the availability of qualified candidates.

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