Job Description

Job Description

Job Description

Role Overview:

Wholesale Parts Advisors are the primary point of contact for our Wholesale customers when they call or visit our parts center. The Wholesale Parts Advisor will play a crucial role in ensuring our Wholesale customers receive top-notch service and that their parts and accessories requests are fulfilled to the best of their ability. Wholesale Parts Advisors are expected to strive to exceed KPIs as outlined by the motor group.

Key Responsibilities:

• Discuss and understand customer parts requirements, guide them on the best options available and assist them in making well-informed purchasing decisions.
• Create additional sales opportunities by promoting sales of related parts to the customer
• Identify and price the correct parts requested from the manufacturer parts database by assessing the type of vehicle and its use.
• Answering customer questions in-person, over the phone and over email/chat/texts about parts and accessories.
• Maintain and handle the special-order parts process, including communication to the Wholesale customer.
• General upkeep and maintenance of the department, such as cleaning or organizing.
• Provide superior customer service and achieve the highest degree of customer satisfaction with the goal of earning repeat business.
• Meet specified monthly targets and goals which will be given prior to each month.
• Contribute to the overall success of the motor group by working with all customers, teams, and departments collaboratively and professionally with a positive attitude.
• Be at work on time or early (no exceptions).
• Be team-oriented with a desire to achieve both individual and collective goals.
• All other duties assigned by management.

Experience Requirements:

• A strong understanding of automotive technology and the automotive industry is a plus.
• Computer and communication skills must be at an intermediate level.
• Strong decision-making ability and organization are required.
• Employee must have attention to detail.
• Employee must be able to read, write, understand and speak English.
• Ability to speak/write/understand Spanish is a plus.
• Employee must have a valid U.S. Driver’s License.
• Employee must have high school diploma or General Education Degree (GED).

Physical Requirements:

Employee must be able to sit/stand for long periods of time. Use their hands to handle, control or feel objects, tools, or controls. Repeat the same movements for over 8 hours a day. Occasionally need to lift/push/pull items up to 70 lbs. Occasional bending, walking, and mobility will be necessary. Employee must be able to get in and out of vehicles and shovel/ assist with snow removal when necessary. Ability to stand, walk, climb, stoop/bend, and reach is required. Employee must be able to speak clearly for repetitiously for over 8 hours a day.

Supervisory:

• N/A

“Patrick Motor Group was founded on honest work, a love for cars and the people who drive them. We believe in community, building strong relationships and enjoying what we do. Sales and service delivered with respect, trust and quality – that's the Patrick Motor Group.”

Patrick Motor Group, LLC is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, or veteran status.

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