Job Description

Job Description

Job Description

Situated between the energy of Downtown Chicago and the convenience of the nation's busiest airport, Loews Chicago O'Hare Hotel is truly the best of both worlds. Complete with rotating art gallery showcases by local artists, lux amenities and upscale accommodations - our property is truly an O'Hare Oasis.

Who We Are : Founded in 1960, Loews Hotels & Co-operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations.

Growth and belonging start here ; you'll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role-from Guest Services to Finance, Culinary to IT-offers opportunities to grow and make a meaningful impact.

Creating a Team Member experience where you belong no matter what race, age, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us.

What We Offer :

• Competitive health & wellness benefits, 401(k) & company match
• Paid Sick Days, Vacation, and Holidays, Paid Bereavement
• Pet Insurance and Paid Pet Bereavement
• Training & Development opportunities, career growth
• Tuition Reimbursement
• Team Member Hotel Rates, other discounts, perks and more

What We're Looking For :

We are seeking A reliable and observant Security Officer to help ensure the safety and security of our hotel. As a Security Officer, you will patrol and monitor our beautiful facility, ensuring the well-being of guests and fellow team members while protecting our valuable property and assets. You will be the eyes and ears of our team, promptly reporting any suspicious or unsafe activities to security management for guidance and support. Join us in creating a secure and welcoming environment for everyone.

Who You Are :

• Possess strong observational skills to identify and address security concerns proactively.
• Demonstrate excellent interpersonal skills to communicate effectively with guests and staff.
• Able to make quick decisions and resolve issues under pressure.
• Detail-oriented maintaining accurate records and reports.
• Committed to upholding safety standards and creating a welcoming atmosphere.
• Veterans and military spouses are encouraged to apply.

What You'll Do :

• Monitor and control access to team member entrances, ensuring a secure environment for guests and staff.
• Execute patrols throughout the hotel to identify and address safety hazards, contributing to overall guest satisfaction.
• Respond effectively to emergencies in accordance with established Emergency Response Procedures, safeguarding lives and property.
• Maintain detailed logs for visitor access and package removal, enhancing security protocols, and compliance with organizational policies.
• Inspect packages entering and exiting the premises, preventing unauthorized items and maintaining facility integrity.
• Document security incidents and actions taken, ensuring transparency and accountability within the security operations.
• Enforce hotel policies and regulations consistently, fostering a culture of safety and respect among team members and guests.
• Interact professionally with guests, addressing concerns and enhancing their overall experience at the hotel.
• Monitor CCTV systems and assist in maintaining a secure environment, promptly reporting suspicious activities.
• Facilitate communication with management on safety-related maintenance issues, ensuring timely resolution and compliance with safety standards.
• Manage lost and found items efficiently to uphold hotel standards and improve guest trust and satisfaction.
• Collaborate with team members to support health and safety training initiatives, reinforcing a commitment to maintaining a safe workplace.

Your Qualifications Includes :

• Previous experience in hotel security or a related field required (1-3 years preference)
• Ability to remain calm and make sound decisions in high-pressure situations required
• Ability to operate departmental vehicles, including electric transport vehicles required
• Basic first-aid certification or ability to administer first aid preferred
• High school diploma or equivalent; an associate's degree in criminal justice, security management, or a related field is preferred
• Knowledge of security systems, safety regulations, and emergency response protocols preferred
• Experience using CCTV systems and other security technology preferred
• Experience in customer service or hospitality to enhance guest interactions preferred
• Background in law enforcement or military service is a plus
• Strong observational and problem-solving skills to identify and address security concerns
• Excellent communication and interpersonal skills for effective interaction with guests and team members
• Proficiency in report writing and documentation for incidents and safety issues
• Additional certifications in security training, conflict resolution, or emergency response are advantageous
• Ability to work flexible hours, including nights, weekends, and holidays as required
• Willingness to participate in off-site training or refresher courses as mandated by the organization
• Potential for limited local travel for training or inter-departmental meetings may be required

Visit this site to view benefits this role may be eligible for based on classification:

Loews Hotels & Co is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.

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