Job Description

Job Description

Join one of the Pacific Northwest’s most essential energy and utilities providers, an industry critical to community infrastructure, environmental reliability, and ongoing regional modernization.

This organization is deeply invested in upgrading its IT ecosystem, advancing system integrations, and enhancing the customer experience through technology-driven innovation.

Contract Duration: 8 months (strong potential for extension based on upcoming project phases)

Location: Hybrid (Bothell, WA) - 3 days per week in office)

Compensation: ~$70/hr (rate negotiable)

Role Overview

The organization is seeking an experienced IT Project Manager to support a high-visibility Customer Experience Management (CEM) Integration Project . This role requires a technical and detail-oriented project leader capable of managing complex IT initiatives, coordinating multi-vendor environments, and ensuring seamless integration across enterprise systems.

You will oversee the project from definition through implementation, ensuring alignment, transparency, and stability across all technical workstreams.

Key Responsibilities

Project Leadership & Delivery

• Manage the full project lifecycle, from initiation through implementation and operational handoff.
• Build and manage project plans, schedules, and milestones; ensure adherence to scope, budget, timelines, and quality expectations.
• Drive daily execution across technical teams, integration partners, and business stakeholders.
• Lead and enforce effective change management throughout all phases of the project.

Vendor & Stakeholder Management

• Oversee the work of multiple external vendors involved in system integration activities.
• Facilitate communication between internal IT groups, business partners, and third-party providers.
• Lead cross-functional technical meetings, defining responsibilities, dependencies, and milestones.
• Deliver clear project updates, risk summaries, and issue escalations to leadership.

Documentation, Reporting & Controls

• Create and maintain detailed project documentation including technical artifacts, requirements, workflows, and project plans.
• Prepare weekly status reports, dashboards, and integration progress updates.
• Maintain project repositories, SharePoint files, and documentation libraries.
• Support operational readiness through the development of process documentation, job aids, and training materials.

Preferred Expertise

• Strong background managing IT projects , ideally involving integrations, infrastructure, or multi-system environments.
• Demonstrated experience leading multi-vendor coordination efforts.
• Expertise in risk management, issue resolution, and structured project planning.
• Proficiency with MS Project, Visio, Excel, and Word for schedules, process flows, and reporting.
• Excellent communication, organizational, conceptual planning, and problem-solving skills.
• Experience within the energy, utilities, or other regulated industries is a plus, given the operational impact and technical complexity of the work.

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